1. Who we are
This privacy policy explains how The Clerkenwell Group (“we”, “us”, “our”) collects, uses, and protects information when you visit our website or enquire about or book one of our rooms. We are the data controller for the purposes of UK data protection law.
We are registered in England and Wales, with offices at 45A Central Street, London, EC1V 8AB. Contact: hello@theclerkenwellgroup.com.
2. Information we collect
We collect information you provide directly, such as your name, email address, telephone number, and any details submitted through a contact, enquiry, or room-booking form (including which room you’re interested in and your preferred means of contact). We also collect technical information such as IP addresses and browser types, and usage data through analytics tools.
3. How we use your information
We use your information to respond to enquiries and process room bookings, to operate and improve our website, to understand visitor behaviour through analytics, and to meet our legal obligations. We do not sell your personal information to third parties.
4. Legal basis for processing
We process your information on the basis of your consent (for non-essential cookies), performance of a contract (for room bookings), and our legitimate interests in keeping our website secure and understanding how it is used.
5. Analytics tools
Our site may use tools such as Google Analytics to understand pages visited, time spent on the site, and general location, and similar analytics tools to understand page interactions, scrolling behaviour, and click patterns. These use cookies and similar technologies, detailed in our Cookie Policy.
6. Sharing your information
We may share your information with trusted third parties who help us operate the website and deliver our services, such as hosting providers, our room-booking system, analytics providers, and email or communication tools. We may also disclose information where legally required or to protect our legal rights.
7. International transfers
Where any of our service providers process data outside the UK, we ensure appropriate safeguards are in place consistent with UK data protection law.
8. Data retention
We keep personal information only for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Data storage and security
We implement reasonable technical and organisational measures to protect the information we hold from loss, misuse, and unauthorised access.
10. Your rights
You have the right to access your personal information, request corrections, seek deletion, object to processing, and request data transfers. You can exercise these rights by contacting hello@theclerkenwellgroup.com.
11. How to complain to the ICO
If you have a concern about how we handle your personal information, please contact us first at hello@theclerkenwellgroup.com. You also have the right to complain to the Information Commissioner’s Office:
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
12. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
13. Contact us
If you have any questions about this privacy policy, please contact us at hello@theclerkenwellgroup.com or by post at 45A Central Street, London, EC1V 8AB.